Goodwill Southern New England: A Client Testimonial
Navigating the world of credit card processing can feel like an endless maze of acronyms, hidden fees, and unexpected rate changes. Many businesses struggle with confusing pricing, poor customer support, and rigid contract terms, leaving them frustrated and with little control over their payment processing.
The Problem
Goodwill Southern New England (GSNE) faced these industry challenges firsthand. Their previous payment processor made routine tasks difficult, leading to inefficiencies across their organization.
-Long hold times and multiple call transfers when seeking customer support.
-Complicated processes for setting up new locations or making account changes.
-Lack of transparency in pricing and fees, making reconciliation more difficult.
These inefficiencies created unnecessary delays and made it difficult for their team to focus on daily operations.
The Solution
Mocha Payments provided GSNE with a seamless and reliable payment processing experience.
“Switching to Mocha Payments has transformed our experience. Before, reaching out for support was a time-consuming process, often involving long hold times and multiple transfers. With Mocha, we have direct access to knowledgeable support who understand our account structure and specific needs. Setting up new locations, which used to be a hassle, is now a smooth and quick process—we simply share some information, and Mocha handles the rest.”
How Mocha Payments Improved the Process
Dedicated Support and Account Management: Rather than dealing with a general support line, GSNE now works with a dedicated representative familiar with their account structure. This has significantly reduced response times and improved problem resolution.
“Having a dedicated person who’s familiar with our account structure and business needs makes a huge difference. Mocha Payments provides a level of personalized support we never got elsewhere.”
Simplified PCI Compliance and Transparent Pricing: Maintaining PCI compliance can be a complex task, especially for organizations managing multiple locations. Mocha Payments provides hands-on guidance and regular reminders, making compliance easier while avoiding unnecessary fees.
Streamlined Operations and Accessibility: With Mocha Payments, common administrative tasks such as retrieving statements or adjusting account settings are much easier with personal dashboards. GSNE no longer experiences lengthy verification processes or delays.
“Instead of multi-hour calls and endless verifications, we’re able to get exactly what we need within a day. It’s an ideal setup for our team.”
Looking Ahead
Mocha Payments continues to provide proactive support and routine account reviews to ensure GSNE is getting the best possible rates and service. By eliminating inefficiencies, they help organizations stay ahead of industry changes while making payment processing easier to manage.
“Mocha’s simplified fee structure has made reconciling our accounts so much easier. The overall efficiency and personalized service Mocha Payments provides are invaluable to us.”
At Mocha Payments, the goal is to provide businesses with a seamless, transparent, and efficient payment processing experience. Organizations looking for a more straightforward approach to managing transactions can benefit from evaluating their current setup and exploring solutions that prioritize efficiency and support.